Why do I need an Email Address and a Password to log on to your website?
The Email Address and Password are required as a security measure to ensure that only 21+ tobacco consumers visit our website.
What is a username?
Your username is the email address you registered with.
What do I do if I don’t remember my Username?
Click on Forgot Username and fill out the information to retrieve your username. Click here for a step by step guide on how to complete this process.
What do I do if I don't remember my Password?
Click on Forgot Password and fill out the information to reset your password. Click here for a step by step guide on how to complete this process.
What do I do if I don't remember my challenge question?
Please call 1-888-566-5592 for further assistance. Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.
OFFERS AND PROMOTIONS
How can I find more information about current offers and promotions?
Find current offers on the home page after logging into your account and access available promotions through the main menu. Offers and promotions are void where prohibited.
How do you claim offers without a smartphone or similar device?
We would be happy to explain our current option for savings. We have our mailing list, which gives you the opportunity of receiving mailed coupons periodically. It may be helpful to know that Lucky Strike coupons are currently being sent periodically, rather than monthly from our mailing list.
What do I do if my barcode will not scan/I cannot use my coupon/coupon would not load?
If you experience this issue, here are some optional next steps:
Verify that the selected retailer accepts mobile coupons
Ask the retailer to enter the UPC numbers below the UPC code
Refresh the site/app by placing finger on top of screen and pulling down
Check data connection – turn data off and back on
If connected to Wi-Fi, connect to your own data plan
Turn off all location services and turn them back on
What do I do if the retailer I selected will not accept my mobile coupon(s)?
Verify that the retailer accepts the coupon, prior to selecting “redeem now”. Retailers are not required to accept mobile coupons even if listed under choose a store.
What if my mobile coupon has expired?
Lucky Strike offers new mobile coupons weekly. Check back soon for your next offer.
I am an adult smoker aged 21 or over. Why couldn't I be age verified?
We use several age verification services to confirm your identity and age. Common things like a recent move or spelling your name differently than you do on your government-issued ID could prevent a successful match in the systems we use. Feel free to call us at 1-888-566-5592 Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. We will be glad to help. Click here to see examples of government-issued ID.
Why do I need to provide the last four digits of my social security number to be age verified?
The last four digits of your Social Security Number are used only in combination with your other information as part of our standard age verification process; they are not used by us in any other way.
Does R.J. Reynolds Tobacco Company give or sell my name or other personal information to other companies?
Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits.
How do I enable cookies on my browser?
For further instructions on how to change your cookies settings, please use your browser’s HELP documentation. You may also access step by step instructions for the following browsers: