CONTACT US

CONTACT US

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FREQUENTLY ASKED QUESTIONS

 

LOGIN AND PASSWORD

Why do I need an Email Address and a Password to log on to your website?

What is a username?

What do I do if I don’t remember my Username?

What do I do if I don't remember my Password?

What do I do if I don't remember my challenge question?

 

OFFERS AND PROMOTIONS

How can I find more information about current offers and promotions?

How do you claim offers without a smartphone or similar device?

What do I do if my barcode will not scan/I cannot use my coupon/coupon would not load?

What do I do if the retailer I selected will not accept my mobile coupon(s)?

What if my mobile coupon has expired?

 

AGE VERIFICATION

I am an adult smoker aged 21 or over. Why couldn't I be age verified?

Why do I need to provide the last four digits of my social security number to be age verified?

 

PRIVACY

Does R.J. Reynolds Tobacco Company give or sell my name or other personal information to other companies?

What are cookies?

 

TROUBLESHOOTING

How do I enable cookies on my browser?

What are the site requirements to view this site?

Can I access site from smartphone/tablet?

Need Further Assistance?

Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.

Please call 1-866-756-9287 and we'll gladly assist you.